Troubleshooting and support

Reviewed 13 November 2026

Voice DigLab is a scoped setup and workflow service. Software access, phone service, usage and integrations must be confirmed for your project before activation.

Gather the essentials

Record the assistant or operation reference, time, time zone, affected route and exact visible error. Describe what was expected and what happened. Redact phone numbers, private transcript content and any credentials.

Contain the affected workflow

If callers receive incorrect information or routing fails, pause the affected workflow using the supported control and notify the project owner. Keep the existing fallback route available. Check the previous call outcome before retrying.

Contact DigLab

Use https://diglab.ai/contact/ for project and support requests. Your proposal defines service coverage. Include a concise description and a safe reference; do not attach full call archives, passwords, API keys or payment details.