Prepare assistant instructions
Give the assistant a defined job and a reliable fallback.
Voice DigLab
Reviewed 13 November 2026
Set the identity
In the assigned account, open AI Assistants and review the intended assistant. Define its purpose, business name and greeting. Identify the assistant as AI and use the language agreed for the customer workflow.
Write clear instructions
Provide current business facts, the questions to ask, permitted actions and when to escalate. Ask one useful question at a time. Explain how to handle missing information, a correction, an unhappy caller or a request to stop. Do not invent prices, availability or commitments.
Review before activation
Check the assistant name, instructions, voice and any assigned number. Saving or creating an assistant may change its state; review the available controls before confirming. Test within the agreed scope and keep public routing off until acceptance.