Review call outcomes
Use logs to investigate what actually happened.
Voice DigLab
Reviewed 13 November 2026
Voice DigLab is a scoped setup and workflow service. Software access, phone service, usage and integrations must be confirmed for your project before activation.
Inspect the right call
Open Call Logs and identify the call by time, assistant and available reference. Review the outcome, duration and any summary or transcript that the configured workflow retains.
Check the result
Compare the conversation with the business facts and intended next action. Verify any booking, transfer or CRM change separately. A positive sentiment label or completed call status does not prove a sale or successful handoff.
Improve and retest
Record specific failures such as misunderstood names, unsupported promises or a missed escalation. Adjust the relevant instructions or settings and repeat an authorized test. Limit access to recordings and transcripts to the people who need them.