Connect numbers and plan handoff

Reviewed 13 November 2026

Voice DigLab is a scoped setup and workflow service. Software access, phone service, usage and integrations must be confirmed for your project before activation.

Confirm the telephone route

Open Phone Numbers to inspect the available setup. DigLab must confirm the supported provider, region, number ownership and costs. Existing-number forwarding, a separate number and number porting have different consequences; choose the agreed route.

Set the handoff destination

Define who receives escalations, operating hours and what happens if nobody answers. Configure a supported transfer only after the destination and authorization are verified. A request for a callback is not a confirmed appointment or transfer.

Verify both ends

Test inbound routing and any permitted outbound caller identity with an authorized participant. Confirm that the correct person or destination receives the handoff. Preserve the previous working route and a rollback plan until the replacement is accepted.