Add business knowledge

Prepare public FAQs, service descriptions, opening hours and policies that the assistant may quote. Keep internal costs, credentials and private customer records out of a general knowledge base.

The assistant help describes documents and website sources. Use the formats and controls available in the current account. Confirm the exact pages or files being added, their update date and the information they contain.

Ask questions that are answered by the source and questions it cannot answer. Require the assistant to acknowledge missing information and give the agreed human contact route. Uploaded or indexed content does not prove that every answer is accurate.